Refund Policy

Last updated: January 2026
At TexedPay, we are committed to providing reliable and transparent payment services. This Refund Policy explains how refunds are handled on our platform.
 

1. General Policy
All transactions processed through TexedPay are final once completed. However, refunds may be considered under specific circumstances outlined below.
 

2. Eligible Refunds
A refund may be issued if:
A transaction was debited but not successfully completed.
A system error occurred that resulted in an incorrect charge.
Funds were deducted without a valid transaction record.
Each refund request is carefully reviewed before approval.
 

3. Non-Refundable Transactions
Refunds will not be issued for:
Successfully completed transactions.
Errors caused by incorrect details provided by the user.
Delays caused by banks, mobile money operators, or third-party payment providers.
Services already delivered or processed.
 

4. Refund Process
If your refund request is approved:
The refunded amount will be returned using the original payment method.
Processing time depends on banks or mobile money providers and may take several business days.
 

5. How to Request a Refund
To request a refund, please contact our support team with:
Transaction reference number
Date of transaction
Reason for the request
Requests must be submitted within a reasonable time after the transaction.
 

6. Policy Updates
TexedPay reserves the right to update this Refund Policy at any time. Changes will be posted on this page and become effective immediately.
 

7. Contact
For questions about this policy, please contact TexedPay support through our official website.